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LEO Service Management | Supplier | Hamilton Hall |
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| Contact | Mr Tim Bealby, Technical Manager |
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| Address | 3 & 4 The Windmills, Turk Street, Alton, GU34 1EF, United Kingdom |
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| Telephone | +44 (0)1420 548523 |
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| Fax | +44 (0)1420 548549 |
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| Email | tim.bealby@hamiltonhall.co.uk |
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| Supplier Web Site | http://www.hamiltonhall.co.uk |
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LEO Service Management is used to manage complex high value assets in the aerospace, defence, marine and rail industries. LEO is successful because it has been proved to reduce field and workshop service costs by up to 30% and increase contract revenue by 30%.
LEO is a fully integrated package and includes:
- Full product and BOM definition with technical specs, drawings and documents
- Asset and estate management with full traceability
- Sales, prospect and quotation management (with feeds from solutions like ACT)
- Contract management with subcontracts to third or fourth line repairers
- Help desk with knowledge base
- SLA alerting and escalation
- Field service management with integrated mapping
- Graphical engineer planning and scheduling
- Planned/preventive maintenance with counter or time based periods
- Warranty management
- Workshop management with bar coding and RFID
- Activity based cost collection with contract accrual
- Sales and purchase orders with hot buying
- Integrated logistics support
- Invoicing (with interfaces to external accounts for update of ledgers)
- Statistics with full graphical display
LEO is uniquely:
- Totally driven by customisable workflow - no additional programming is required
- Rapid to implement and deploy with reduced cost
- Mobile/PDA enabled
- Provides supplier and customer internet portals
- Compliments rather than competitive - interfacing with most accounts packages like Sage, Pegasus, Oracle Apps and SAP
- Runs on any kind of server or client like Windows, Macintosh, Linux or Unix |
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