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. Aggressive, proactive sales activities
. Key accounts managers
. Weekly / Monthly sales reports
. Consignee selling
. Develop new business, attract new clients
. Organise promotional events
. Motivate our sales force, discuss strategies in a group
. Creative solutions, arranging interline traffic
with other airlines
. Ensure the operations team are optimising
cargo capacities
. Dedicated, experienced and motivated sales teams in all territories
. Sales staff equipped with company cars and mobile phones
. Weekly mailings to our client freight forwarders

OPERATIONS

. Cargo Reservations with dedicated offices and telephone lines
. Working in partnership with handling and trucking companies, we are able to provide a complete package of cargo services
. Liase with other group offices to maximise cargo uplifts
. Awareness of aircraft limitations, airlines specifications, regulations procedure in respect of airlines policies
. Tracking and tracing facilities
. Trained, multilingual staff
. Up to date use of communication tools and information technology

CUSTOMER SERVICE
. We avoid to say no, we always find the solutions
. Immediate response to rate and space enquiries
. Flyers and rate sheets personalised to each airline
. Full claim processing
. Post-flight information to all customers on each sector
. Immediate response to correspondence
TRUCKING

. Road feeder service for import and export shipments; dedicated co-ordinators at key locations
. Trucking from off line markets to domestic and international destinations
. Own trucks, exclusive contracted trucks and co-operations with other trucking companies
. Competitive pricing, full package together with handling and supervision
. Full pallet build at many facilities world-wide
. Dedicated truck routes and schedules; satellite controlled trucks (GPS)
. Special transportation can be arranged for hazardous, outsized and special cargo