American Airlines

Customer Service Plan
American Airlines and American Eagle are in business to provide safe, dependable, and friendly air transportation to our customers, along with numerous related services. We are dedicated to making every flight you take with us something special. Your safety, comfort, and convenience are our most important concerns. In June of this year American Airlines and other members of the Air Transport Association agreed to prepare and submit to the Department of Transportation (DOT) service plans addressing particular issues of consumer interest. American Airlines and American Eagle submitted their joint Customer Service Plan to the DOT on September 15, 1999.

American Airlines
American Airlines Customer Relations, 4255 Amon Carter Blvd. MD 2400, Fort Worth, TX 76155-2603, United States

phone: 1-800-433-7300 for reservations inside N.America,
email: info@aa.com
web: www.aa.com

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