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Landor Conferences | Supplier | Landor Conferences |
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| Contact | Miss Chantell McNeish, Event Co-ordinator |
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| Address | Quadrant House, 250 Kennington Lane, London, SE11 5RD, United Kingdom |
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| Telephone | 0845 270 7867 |
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| Email | conferences@landor.co.uk |
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| Product Web Site | http://www.landorconferences.co.uk |
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| Supplier Web Site | http://www.landoronferences.co.uk |
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Providers of public transport services are becoming increasingly aware of what good customer service can do for their businesses. “Is it worth doing?” asked Christopher Garnett, the former chief executive of intercity operator GNER, at the first Customer Service Excellence in Public Transport conference in January 2007. “Absolutely, undoubtedly. You look after the passenger, the passenger looks after the customer, you earn the money.”
On the 24th January 2008, the second annual Customer Service Excellence in Public Transport conference will again consider why customer service is vital to public transport and how operators can deliver it, often in the most testing of conditions. Gone are the days when public transport could rely on a captive market. Britain's bus and train operators must compete for every customer by making the journey experience as pleasant as possible. Delivering good customer service is no longer an aspiration, it is a necessity.
Supported by the Institute of Customer Service, this event will bring together customer service specialists and those concerned with the challenge of delivering high standards of customer service in public transport. Can you afford not to be there? |
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